Q1: Can I customize logo and get free samples?
A: Yes, it supports logo customization. Blank samples in stock are free, and buyers only bear the shipping cost. Customized printed samples with your own logo will incur a sample fee.
Q2: What is your production lead time?
A: Inventory of raw materials takes 4-7 working days; Customizing out of stock items takes 10-15 working days, and delivery time varies depending on the order quantity. Support urgent orders, please contact us in advance for priority arrangements.
Q3: Are you factory or trading company?
A: We are a direct manufacturing factory.
Q4: Will there be order discounts?
A: Reasonable bulk discounts are available for large orders and long-term regular customers.
Q5: How do you guarantee product quality?
A:According to customer needs, providing pre production samples may incur sample fees. Please consult the sales team for details
Q6: What products can I purchase from you?
A:Custom lanyards, ID card holders, personalized craft promotional gifts.
Q7: What advantages do you have over other suppliers?
A:We use high-quality raw materials, have stable mass production capacity, support flexible full customization and emergency orders, and provide complete one-stop customization services.
Q8:What shipping methods do you offer?
A:Multiple modes of transportation, including FedEx UPS, The specific delivery schedule for freight and sea freight can be confirmed with our sales team.
Q9:What file we need?
A:AI/PDF/EPS is possible. High definition JPG/PNG images are also acceptable. If you have special requirements for fonts, please let us know the font name.
Q10:Can you make my design?
A:Yes,OEM/ODM is welcome, please feel free to send us pictures. If necessary, we can keep your design be protected under law.
Q11:What if I receive the wrong product?
A:We will quickly confirm the material, style and accessories with you via drawings, videos or photos before mass production. Besides, we will send you product photos prior to shipment to avoid any discrepancies.
Q12:What if my shipment is lost or damaged?
A:Please keep all relevant photos, videos and other supporting evidence, then submit them to our sales team, and we will follow up to resolve your issue accordingly.
Q13:Can you rush my order?
A:Yes, urgent order is acceptable, we can shorten lead time.